TUVE
Hong Kong
Avis
Tuve was a great stay, it’s more of a not so typical hotel so if you’re looking for a place with a lounge area downstairs and a gym or any of these type of things maybe you should look elsewhere. The location is also more quiet and peaceful and not so busy. The hotel blends in with the surroundings and is hard to make out as a hotel when first looking for it. The lobby to check in is on the 1st floor so you have to go up one. They charged us a separate 500 HKD refundable deposit during check in and they can hold your bags for you if your room is not ready. The room is quite spacious and we just got a basic single bed room. The room had Le Labo products to use during your stay, which I wouldn’t expect from a hotel like this at the price point. The bathroom is like a frosted type of glass so you can kind of see the persons shadow when they are showering. Keep that in mind if you’re booking for friends
I booked TUVE specifically because of its design, and I intentionally booked two different room types during my stay because I wanted to experience the different room aesthetics. In particular, I chose the Comfort Room because I preferred its warmer wood design. Without asking me first, the hotel changed my booking into one room type for all three nights and placed me in a Deluxe Room. The hotel later described this as a complimentary upgrade because the Deluxe Room is larger, but this did not feel like an upgrade to me. The reason I booked the Comfort Room was the design, not the square footage. A bigger room is not automatically better when a guest intentionally selected a specific room type for its aesthetic. When I raised this, the hotel said the Comfort Rooms were fully booked. To me, that only reinforced the point that the Comfort Room is a desirable room type with a strong design, not simply a “lower” room category. Instead of offering a meaningful solution after changing my original room plan, the hotel offered paid upgrades to Premier rooms. The “discounted” upgrade rates were higher than the rates I had seen for those room types when I originally booked the hotel, which made the response feel even more transactional. This was especially disappointing because it was my birthday stay. You only get one birthday a year, and I could have chosen any number of hotels in Hong Kong that likely would have handled a special occasion with more care — whether through a room gesture, breakfast, dessert, a welcome amenity, or simply better communication. Instead, TUVE changed the room plan I intentionally booked, would not move me into the room type I originally selected once it was sold out, and then expected me to pay to upgrade on my own birthday to fix an issue created by their room allocation. The birthday gesture offered was two bottles of juice, which felt very misaligned with the actual problem. I had not asked for juice; I wanted the room experience I had intentionally booked. The hotel itself has a beautiful visual identity, but the customer experience did not match the design. For a design-focused boutique hotel, room type and room aesthetics matter. If a guest books a specific room type, especially for a birthday stay, the hotel should not change that plan without asking and then treat the guest’s disappointment as something to solve with a paid upgrade and juice. Overall, this stay left me feeling that TUVE does not handle special circumstances or service recovery with the level of care I would expect from a boutique design hotel.
We booked this hotel for a 3 night stay in HK. The location was very good, with only 3 mins walk to MTR station. The room was small, but the bedding and robes were super fluffy and comfy. I would say that some features of the rooms and hotel were made more with art rather than guest comfort in mind. It was quite difficult to find it, you really need to know what you are looking for.
I am giving this hotel 5 stars, not because it’s a luxury 5-star establishment with a concierge, but because it is exceptional for its price point. It is a small, boutique hotel that feels incredibly cosy and offers everything you need without the hefty price tag. I stayed in the Deluxe King bedroom and especially loved the shower room—the water pressure is great, and they provide shampoo, conditioner, shower gel, and even body lotion for this room type. The entire place was spotless and towels were provided. The receptionist was attentive and efficient; check-in and requests were handled very quickly. Note on Amenities: Keep in mind that toothbrushes, toothpaste, and bottled water are charged extra. However, the tap water is clean and safe to drink, so you can easily skip the extra cost. The location is a food lover's dream—the street is full of eateries serving everything from breakfast to late-night supper. Pro-Tip: The hotel is a 5-10 minute walk to the train station - Tim Hau 天后. If you are coming from the airport, take a taxi after the Airport Express. I don’t recommend switching to the MTR with luggage because the station has no lift, and a taxi is affordable enough to save you the struggle!
Guy, at the main desk is friendly and very helpful. Rooms are small but right size for two. Very modern and tasteful with everything necessary for comfortable stay. Service is good but minimal. Appreciate the tips and welcome letter provided. No visible signage or door person to greet guests and you have to bring luggage up one level. If you have a lot of luggage or any mobility issues the entry here is challenging, star off for that. You have to know what building you are looking for as it is hardly lit, no street parking and has no visible signage. A luggage cart would be nice. Location is ideal. Dozens of various restaurants all within 5 minutes walking distance. The overpass makes for great visual aid in finding you way back to the hotel. If does feel lonely as you never really encounter staff or other guests. So if you are introvert or like being alone this is the hotel for you.
